New and Improved Customer Service Department

Posted in uncategorized at 10:49 am by Carrie Wigal

In an attempt to better serve our customers we are in the process of updating our Customer Service Department.

We understand communication is important in a business relationship, so we are making improvements to assist in providing necessary information. At the time of purchase, an Order Confirmation is automatically emailed to the customer, detailing the contents of the order. Included in the Order Confirmation are our updated Return and Cancellation Policies along with a general expected delivery schedule of 7-10 business days.

NEW! Online Knowledge Base

Through the month of December 2014, we will be installing a new Online Knowledge Base.  It will be available 24-hours a day, every day of the week, and therefore, the quickest method for receiving answers to Frequently Asked Questions concerning our business operations, the products we offer, and the common needs of our customers.

Please bear with us as we get this up and running within the coming weeks.

IMPROVED! Check Order Status Online

CONCERN: During one of the previous automatic updates with our Shopping Cart Service, the Check Order Status feature on our website became inoperable without our knowledge.

RESOLUTION: As of 11/30/14 we have remedied that situation. Orders can be once again checked online by visiting our Help Desk. All that is needed is the 9-digit order number found in the Order Confirmation emailed at the time of purchase along with the customer’s last name.

This is the recommended method for retrieving information on the status of all orders, as this provides the most up-to-date information concerning our orders. If there is a Back Order date given, please allow 3-4 business days from that date for expected delivery.

IMPROVED! Customer Support Communication

CONCERN: The support-at-wigglewigal.com email address has been repeatedly targeted for spam making it very difficult to address legitimate customer concerns.

RESOLUTION: We are temporarily providing an alternate email address for customers only: tywiggle-at-gmail.com (replace “-at-” with “@”). The 5-digit invoice number provided in the Order Confirmation email is to be included on the subject line in order to assure proper attention.

We are grateful for the opportunity to provide products to the general public. We recognize our failures in the recent past, and we seek to better serve our customers going forward. We believe these improvements will make that possible. Thank you for allowing us the opportunity to serve.

WiggleWigal LC launches www.lodgeandcabinaccessories.com

Posted in General News, Wallcovering at 3:33 pm by tywiggle

On July 24, 2008 we are pleased to announce the lauch of an exciting new home decor site www.lodgeandcabinaccessories.com/. This site features picture navigation so it is easy to find your way quickly around the site by simply clicking pictures or the corresponding links. Browse over twenty unique home decorating product sets of bathroom accessories for any lodge or cabin decor. Don’t miss the package prices and free wallpaper borders. This is a great place to find bath accessories for your bathroom decor. Lodge and cabin accessories offers twenty or more product galleries for bath decors.

“LodgeAndCabinAccessories.com IS THE ONE STOP HOME DECOR STORE for CABIN and LODGE ACCESSORIES for YOUR BATHROOM DECOR. DISCOVER FUN and UNIQUE HOME DECORATING PRODUCTS and ENJOY FREE SHIPPING and FREE GIFTS. BROWSE LARGE GALLERIES of LODGE AND CABIN ACCESSORIES.”

WiggleWigal.com Gets Design Makeover

Posted in General News at 1:59 pm by Carrie Wigal

WebpagesWe’ve just updated the look and navigation for WiggleWigal.com! Check us out and let me know what you think.

The WiggleWigal hub consists of three main departments:

  1. WiggleWigal News – Our Business Journal/Blog
  2. WiggleWigal Help Desk – The Customer Service Department
  3. WiggleWigal Warehouse – A Clearing House for Select In-Stock Merchandise

The Warehouse is still under construction, so please be patient with us on the maintenance taking place there. We’ll announce when the upgrade on that department is complete.

But as far now, take a look around and see what you think. Then by all means, share your thoughts with us!

Your Feedback Matters To Us

Posted in Ebay Business, Wallcovering at 1:17 am by Carrie Wigal

Occasionally, we have had complaints of people not getting an email response. Unfortunately when the only method of contact is via email, it can be very frustrating when our responses don’t get through.

Likewise it can be VERY frustrating to our customers when they feel like they are not getting through to us. We care about what you have to say.

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The Best Web Prices on the Mural Portfolio by York Wallcoverings

Posted in General News, Wallcovering at 9:26 am by tywiggle

Click to see the complete York Mural Portfolio.

The York Mural Portfolio features an excellent collection of wall murals. The 43 different wall mural patterns come in chair rail mural and a full wall mural sizes. The chair rail mural comes in 7 panels and measures 6 feet high by 10.5 feet wide. The full wall size comes in 10 panels and measures 9 feet high by 15 feet wide. The panels come 18 inches wide for each mural and are prepasted. The panels are easy to handle and install. These murals are a great choice for the do-it-yourself installer.

The quality and workability of Read the rest of this entry »

The Best Place to Buy Paper Illusions Faux Finish Wallpaper

Posted in General News, Wallcovering at 6:12 pm by Carrie Wigal

Paper Illusions Faux Finish Wallpaper

Paper Illusions is now available at a considerable savings at wallpaperillusions.com.
This is the best place to buy Paper Illusions wallpaper by Village!
Click any link to see your favorite Paper Illusions Color!

Read the rest of this entry »

Twinkle, Twinkle Feedback Stars; Why eBay Has Gone Too Far

Posted in Ebay Business at 5:25 pm by tywiggle

A Powerseller’s Perspective on eBay’s New Feedback System
By Ty Wigal

We have recently stopped participating in the eBay feedback system after many years of active participation. Many of our buyers want to know why. Well, the answer is quite simple. The new anonymous star system is just absurd and we will not support it.

When participating in the feedback system, buyers can leave a positive, neutral or negative just like always. However, the new system now allows for the additional rating of one to five stars on four criteria. The point of our contention is the fact that this can be done in total anonymity. We feel that, in the spirit of fair play, buyers should be scrutinized in like fashion by sellers.
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The Perfect Ebay Buyer. Fact or Fiction?

Posted in Ebay Business at 10:06 pm by tywiggle

I have been a Powerseller on eBay since the late 90′s. During the journey I have learned many things and have experienced the very extremes of humanity, from the utmost in decency to the most absurd and asinine behavior known to man. At the peak of fun and prosperity on eBay (which I feel are days never to return), I experienced a level of sales that resulted in eBay fees totaling to what most Silver Powersellers do in gross monthly sales. Currently, I have a greatly reduced presence on eBay, but still maintain several modest stores that are in the Silver to Gold Powerseller range. Over the past years, I have formed a great number of well earned opinions. This discussion answers a simple question that every eBay seller should pose to themselves: What should be expected from an eBay buyer?
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I Love My Space by Sanitas (Blue Mountain Wallcoverings)- MLB Borders

Posted in General News, Wallcovering at 12:53 pm by tywiggle

Wallpapertrends.com has added more Major League Baseball products from the new kids wallpaper collection by Sanitas-I Love My Space. See the new products at I Love My Space-Major League Baseball.

Major League Baseball Home Decor at wallpapertrends.com

Posted in Wallcovering at 1:11 pm by tywiggle

Baseball BatterWallpapertrends.com now includes a new featured product MLB Baseball Home Decor Gallery. This wall murals and wallpaper borders gallery is for baseball players and sports fans alike. Bring a major league baseball field to your home decor with one of the fantastic wall murals, available in full wall, half wall or wall accent sizes. Coordinate the wall mural of your choice with one of the 42 styles of prepasted wallpaper borders available for your future MLB or NCAA baseball all star. Read the rest of this entry »

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