To ship or not to ship?
Cancellations
Late last week I received a request to cancel an order that was made 24 hours prior. Unfortunately, we had already shipped it. Wait a minute…unfortunately? I thought quick shipping was a good thing. Apparently to some, it is not. When I informed the customer I couldn’t cancel it because it was already en route to her, she became hostile, threatening a dispute with her credit card company. Whoa, wait a minute.
I informed her she could simply refuse the package, and when we received it back, she would get a full refund since she had called to cancel it within 48 hours of placing the order. (Of course, we would have to eat the shipping charges.) I didn’t hear back from her yet, so I’m waiting to either receive the package back or a letter from the credit card company.
Why must people assume the worst? We are very reasonable people…there’s no need to resort to threats. Read the rest of this entry »