Toll Free Number

Posted in Email Communication, Payment Information, Pricing & Packaging, Product Information, Returns & Cancellations, Shipping Information at 2:05 pm by admin

To keep overhead costs low, we do not have a toll free number nor do we publish a phone number to accept customer service calls. Instead we have put together an online help desk for your convenience.

Due to low overhead costs, we are able to offer heavy discounts on all of our wallcovering products. Answers to most questions can be found in our Knowledge Base or by checking the status of an order online. When further assistance is needed, you may contact us online and we will respond to your request within one (1) business day.

Do I have to pay sales tax?

Posted in Payment Information, Pricing & Packaging at 12:07 am by admin

Orders shipped to a Virginia address will be charged a sales tax of 5%.

Single Rolls vs. Double Rolls of Wallpaper

Posted in Pricing & Packaging at 11:49 pm by admin

Q. What is the difference between a single roll and a double roll?

A single roll of wallpaper covers approximately 27 square feet (in most cases). A double roll contains twice that amount on one roll. In most cases, wallpaper is sold in double rolls only.

Q. Why do you give prices per single roll if they are sold in double rolls only?

This is a standard in the wallpaper industry. The retail list price printed in the manufacturers’ wallpaper sample books are per single roll, therefore we price our items to help you compare the savings. However, wallpaper usually needs to be ordered in even quantities (2, 4, 6, 8, etc.), since the manufacturer often sells them in double rolls only.

Border is priced and sold in single 5 yard spools unless stated otherwise.

Why are your prices so low?

Posted in Pricing & Packaging, Product Information at 11:26 pm by admin

We do not carry a lot of overhead costs, such as employees, toll-free phone lines, and rental expense, so we are able to pass on the savings to our customers. We also stock all of our featured collections, enabling us better pricing on those items from our suppliers than our dropshipping competitors.

Despite some discount centers, all of the products we offer are first quality merchandise and are returnable if received damaged or defective.