Does Shipping include Insurance?

Posted in Shipping Information at 11:57 pm by Carrie Wigal

Insurance is optional for all eBay purchases and at the buyer’s discretion. If you are not given the insurance option at checkout and want insurance, please contact us so that we can assist you. If the buyer waives the optional insurance, the buyer assumes all financial responsibility of any package lost or damaged during shipment.

The buyer is responsible for a dry and secure delivery site. Insurance does not cover the package once delivery is confirmed. This includes wet or stolen shipments.

Where is my order?

Posted in Shipping Information at 2:18 pm by Carrie Wigal

We use third party drop shippers for some of our products. Orders for these products are subject to third party stock availability.

In most cases the normal delivery timeframe is 7-10 business days. If two weeks have passed and you still have not received your order, please check the status of your order online first. If there is no backorder information or concrete shipping information (ship date or tracking #), please contact us and we will be happy to check into the status of your order. 

In the case of murals, it can take up to four weeks for delivery on some murals. You are welcome to contact us after two weeks and we will look into it for you.

If there is a known delay, we will contact you within two business days of our notification via email.

Toll Free Number

Posted in Email Communication, Payment Information, Pricing & Packaging, Product Information, Returns & Cancellations, Shipping Information at 2:05 pm by Carrie Wigal

To keep overhead costs low, we do not have a toll free number nor do we publish a phone number to accept customer service calls. Instead we have put together an online help desk for your convenience.

Due to low overhead costs, we are able to offer heavy discounts on all of our wallcovering products. Answers to most questions can be found in our Knowledge Base or by checking the status of an order online. When further assistance is needed, you may contact us online and we will respond to your request within one (1) business day.

Do you provide tracking numbers?

Posted in Shipping Information at 1:00 am by Carrie Wigal

For orders shipped from our local warehouse, an email is sent at the time of shipment indicating the tracking number of the shipment.

For all other orders, we do not normally get/give tracking information. We deal with a number of major suppliers and each has their own system. If you do not get your order within two weeks or if there is a scheduled shipping date that has passed by more than a week, then we will be happy to track your order for you.

Are there any shipping charges?

Posted in Payment Information, Shipping Information at 12:53 am by Carrie Wigal

Unless specified otherwise, all orders purchased at totalling $500 or more ship FREE. Samples also ship FREE. Orders under $500 are charged a flat $9.95 processing fee unless stated otherwise.

Orders shipped to Hawaii, Alaska or Puerto Rico will ship via 2nd Day Air and those charges will apply, unless stock is available from our local warehouse. In those cases flat shipping rates will be applied if USPS First Class or Flate Rate Priority envelopes can be used.

Orders may be picked up at our location in rural Central Virginia (contact us for details).

We are proud to support our American troops in a small way by shipping to any post worldwide. Actual shipping costs apply with no handling charges.

Can I pay to get my order quicker?

Posted in Payment Information, Shipping Information at 12:50 am by Carrie Wigal

There are several carriers used to ship our products, depending on the shipper. 

UPS or FEDEX 2nd Day Air is available for a minimum shipping charge of $20 on orders being dropshipped from the manufacturer. This option will be indicated at the time of checkout if it is available. The choices given are Ground or 2nd Day Air.

Expedited/express shipping is available for eBay purchases for the actual cost plus a $4.95 service fee for shipments under $100 and $9.95 for shipments over $100. Please contact us for in-stock verification before requesting overnight services. Overnight packages will leave by 4PM the business day FOLLOWING payment. We accept no responsibility for delivery time once the package leaves our possession.

2nd Day Air indicates the shipping method used. It does not indicate the order will arrive within two (2) days of your placing the order. But rather, when the manufacturer ships the item, usually within 2 business days of your placing the order, the shipping method will be 2nd day as opposed to ground delivery.

If you live in the northeast, the normal time (once order is shipped) for UPS or FedEx Ground is 2 to 3 business days. If you live in Texas or on the west coast, it takes 5 to 8 business days. Business days include Monday through Friday.

Orders filled from our local warehouse in Central Virginia will not have this option. These orders will ship via USPS Priority Mail, First Class (under 13 ounces) or Parcel Post at our discretion. UPS Ground will be used on occasion at our discretion. Delivery Confirmation is included with all services. 

How long does it take to receive an order?

Posted in Shipping Information at 12:17 am by Carrie Wigal

Most items are shipped within two (2) business days of ordering and should arrive within 7-10 business days. This does not include murals. Please allow 2-4 weeks to receive a mural as many of them are custom-made on demand.

If there is a known delay, we will notify you within two (2) business days via email. For items purchased on eBay we strive to expedite all orders with Priority Mail shipments from our local facility every weekday and Saturday, excluding holidays. Occasionally, we will run out of stock as we sell through multiple venues. This may cause a delay and you will be notified as soon as possible via email. Reorders on stock may delay shipments up to 10 business days. Quantities in eBay store listings often do not indicate actual stock numbers (inventory count).

If we do not hear from you, we will assume that you have received your order. While you have the right to check on an order at any time, we request that you wait two weeks before inquiring. You may receive an Instant Order Status Report online at anytime.

Do you sell outside of the USA?

Posted in Payment Information, Shipping Information at 12:05 am by Carrie Wigal

At this time we are only offering products for sale within the USA.  The ship-to address must be in the USA, and the credit card must have a USA billing address.