Toll Free Number

Posted in Email Communication, Payment Information, Pricing & Packaging, Product Information, Returns & Cancellations, Shipping Information at 2:05 pm by Carrie Wigal

To keep overhead costs low, we do not have a toll free number nor do we publish a phone number to accept customer service calls. Instead we have put together an online help desk for your convenience.

Due to low overhead costs, we are able to offer heavy discounts on all of our wallcovering products. Answers to most questions can be found in our Knowledge Base or by checking the status of an order online. When further assistance is needed, you may contact us online and we will respond to your request within one (1) business day.

What if I haven’t gotten my credit yet?

Posted in Returns & Cancellations at 1:57 pm by Carrie Wigal

For returns, please allow 7-10 business days for us to receive the item back.

For cancellations, we must verify an item has not shipped yet before a credit can be issued. Please do not assume an item has been cancelled until you have received notification from us. Once an item has shipped, it cannot be cancelled.

Please allow 5 business days for the credit to appear on your statement (if paid via Credit Card). If payment was made by money order, please allow 7-10 business days to receive a refund check in the mail. If payment was made by PayPal, please allow 2 business days for credit to be processed. If you have not received a credit by then, please contact us and we will check into it right away.

Return Policy on Wallcoverings

Posted in Returns & Cancellations at 1:45 pm by Carrie Wigal

Q. Can I return overage for credit? 

All returns must be made within 30 days unless purchased on eBay. Ebay returns must be made within 7 actual days (1 week) of confirmed delivery date. Contact must be made prior to any returns.

Returns will be subject to freight and 25% handling charges. Only full bolts (unopened, uncut rolls) of wallpaper and border are accepted for return. Complete, unopened packages of appliques/decals are also accepted for return.

Fabrics, Murals and opened or cut rolls of Wallpaper & Border are not returnable unless defective.

Contact us first for Return Authorization. Please indicate:

  1. Your order # (or item # & userid if purchased on eBay).
  2. The pattern & quantity you are returning.
  3. The reason for the return.

Q. What if get the wrong pattern or if it is damaged?

If you receive a wrong pattern due to an error on our part, we will promptly exchange it for the correct pattern or issue you a full refund, provided the item is returned within 30 days of receipt (or 1 week for eBay purchases) and the rolls are unopened.

If you receive a wrong pattern due to an error on your part and it is not a mural or fabric, we will certainly exchange it for you or issue a credit whichever you prefer, provided the item is returned within 30 days of receipt (or 1 week for eBay purchases) and the rolls are unopened. However, in this case there is a 25% restocking fee and you will be responsible for freight charges.

If the package is damaged in shipment, keep the original packaging and contact us for return instructions.

When contacting us, please indicate:

  1. Your order # or item # & userid if purchased on eBay.
  2. The pattern & quantity you are returning.
  3. The reason for the return.

Q. What if the product is defective?

We only sell first quality wallpaper products unless specifically noted otherwise. However, defects occasionally occur. In cases where the paper is defective, stop hanging it. The manufacturer will take back the defective paper and either replace it or give a full refund. You would need to contact us giving:

  1. Your order confirmation #.
  2. A description of the defect.
  3. The pattern & run # received (found on the label wrapped around the product).
  4. The quantity of rolls affected.
  5. Indicate whether you want a refund or a replacement. If you choose to have a replacement sent, please indicate whether or not you want to wait until we receive the return back first (see below).  

Defective paper must be returned to receive an exchange or credit. A call tag or prepaid shipping label will be issued to pick the product up from the place it was originally delivered to. Upon receipt of the return, a credit will be issued. If a replacement is requested, you may either:

  1. Have the item replaced at the time the return is received in lieu of a credit, or
  2. Place a second order for the replacement right away (being charged at the time of re-order) and receiving the credit for the return of the first order upon our receipt.

Are there any charges if I have to cancel my order?

Posted in Returns & Cancellations at 1:09 am by Carrie Wigal

If we are able to cancel the order before an item ships, then there is no cancellation fee. However, once an item has shipped, we are unable to cancel it.

If a package is refused, there will be a 25% restocking charge applied. Upon notice of receipt of the refused package, a credit for the purchase price less the 25% restocking charge will be issued.