Using the eBay Email System

Posted in Email Communication at 12:50 am by Carrie Wigal

Due to the following limitations in the eBay Email System it is our policy not to use their service as our primary means of communication.

  • Incompatible for Text Only Email Clients…there is a lot of gibberish to sort through to get to the meat of the message when reading an email sent through eBay. The HTML format works well for certain email servers, but when HTML is not an option, eBay’s messages are time-consuming to decipher.
  • Does not include previous message for reference. For example, a buyer asks a question, a seller answers. Time goes by. The buyer responds to the seller’s answer however the seller has no clue what the most recent message was in reference to because eBay does not allow you to maintain a running dialogue.
  • Limit on number of emails sent through eBay per day. At times we are in need of emailing many buyers at one time, however eBay will not allow this. Perhaps as a protection against SPAM. Unfortunately, it makes legitimate communication very difficult.
  • Limit on length of emails. On occasion a lengthy email message is required and eBay will not allow messages over a certain number of characters.
  • Limit on characters used in emails. Unable to include simple symbols such as quotation marks. Hyperlinks are not allowed. At times a need arises to send a link to important information and eBay’s system will not allow it.
  • Subject matter of emails received through eBay is not provided. While they reference an item #, the subject matter of the email is hidden (return or cancellation request, address change, order status, tracking information, etc.). This is inefficent for determining which appropriate department handles each request.
  • Level of Priority is unknown. It is difficult to determine which email merits immediate action (cancellation or address change prior to shipment), since one cannot ascribe a level of priority.

Instead, we have put together a contact form for eBay users to use for all communications. This will enable us to answer you in a more timely and thorough manner.

Email Communication

Posted in Email Communication at 12:08 am by Carrie Wigal

Personal email requests for shipment status will not be answered until 10 business days after payment receipt, unless expedited shipping (overnight/express or 2nd Day Air) was paid for.

High email volume for these type of requests leaves us unable to respond. Please access the status of your order online.  For items purchased on eBay tracking information may be obtained through the item listing or via a shipping service notification sent to your eBay email address.

If you are not receiving emails from us after a purchase has been made, PLEASE CHECK YOUR BULK MAIL OR SPAM FOLDER as we very well may be in it.

If eBay purchases are paid via PayPal, please refer to the email address used to make payment for possible email communications.

Emails are answered as promptly as possible on weekdays (Monday through Friday). They are not answered on weekends or holidays. We attempt to answer all emails. Response times can vary from 5 minutes to 72 hours depending on email volume. Multiple emails only slow things down and may be completely ignored as we consider this practice to be spamming.

For purchases made on our network of websites, your email address is always requested. If this address was entered incorrectly, we cannot be responsible for missed communications. When checking the status of your order online, please verify your email address is correct. If it is not, please contact us immediately.

Toll Free Number

Posted in Email Communication, Payment Information, Pricing & Packaging, Product Information, Returns & Cancellations, Shipping Information at 2:05 pm by Carrie Wigal

To keep overhead costs low, we do not have a toll free number nor do we publish a phone number to accept customer service calls. Instead we have put together an online help desk for your convenience.

Due to low overhead costs, we are able to offer heavy discounts on all of our wallcovering products. Answers to most questions can be found in our Knowledge Base or by checking the status of an order online. When further assistance is needed, you may contact us online and we will respond to your request within one (1) business day.