Email Communication

Posted in Email Communication at 12:08 am by admin

Personal email requests for shipment status will not be answered until 10 business days after payment receipt, unless expedited shipping (overnight/express or 2nd Day Air) was paid for.

High email volume for these type of requests leaves us unable to respond. Please access the status of your order online.  For items purchased on eBay tracking information may be obtained through the item listing or via a shipping service notification sent to your eBay email address.

If you are not receiving emails from us after a purchase has been made, PLEASE CHECK YOUR BULK MAIL OR SPAM FOLDER as we very well may be in it.

If eBay purchases are paid via PayPal, please refer to the email address used to make payment for possible email communications.

Emails are answered as promptly as possible on weekdays (Monday through Friday). They are not answered on weekends or holidays. We attempt to answer all emails. Response times can vary from 5 minutes to 72 hours depending on email volume. Multiple emails only slow things down and may be completely ignored as we consider this practice to be spamming.

For purchases made on our network of websites, your email address is always requested. If this address was entered incorrectly, we cannot be responsible for missed communications. When checking the status of your order online, please verify your email address is correct. If it is not, please contact us immediately.

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